Starting November 1, 2024, SARS is implementing a new biometric authentication process for taxpayers registering for eFiling. This change introduces an added layer of security, designed to protect your personal information and tax profile from unauthorized access, identity theft, and fraud. Here’s a complete breakdown of what you need to know, what devices you’ll need, and what to expect in this updated eFiling registration process.

What Is Biometric Authentication, and Why Has SARS Introduced It?

Biometric authentication relies on facial recognition technology to validate your identity, a security measure that reduces risks associated with profile hijacking and unauthorized account access. Through this process, SARS aims to make online tax filing safer and ensure only you can access your account. For individuals registering for eFiling using a valid South African ID, biometric authentication has now become an essential part of the registration process.

Getting Started with Biometric eFiling: What You’ll Need

To register for eFiling through the SARS website, you’ll need access to a device with a camera:

• Desktop Computer: with a webcam, or
• Laptop: with an integrated camera, or
• Smartphone: If you have a smartphone, you can download the SARS MobiApp to complete the process directly through your device.

In the case where you don’t have access to any camera-equipped devices, SARS offers an alternative. You can schedule an appointment with a SARS official who can assist you with the in-person registration process.

Step-by-Step Biometric Authentication Process for eFiling

Here’s a breakdown of the main steps to complete biometric authentication:

1. Log on to eFiling: Access the eFiling website or the SARS MobiApp on your device. Make sure your internet connection is stable to avoid interruptions.
2. Access the Biometric Authentication Section:
   • After beginning the registration process, you’ll be directed to the Biometrics Notice screen.
   • This screen provides a summary of how the biometric authentication will work and what’s expected during the photo capture process
3. Prepare for Photo Capture:
   • Read the on-screen instructions carefully.
   • Instructions include setting up a clear background, removing any hats or headgear, and adjusting your position relative to the camera.
   • Click on "Next" once you’re ready to proceed.
4. Allow Camera Access:
   • You’ll see a pop-up message requesting permission for eFiling to use your device’s camera.
   • Select "Allow" to enable camera access.
5. Start the Biometric Verification Process:
   • Click "Start Verification" at the bottom of the screen.
   • Follow the system prompts to capture your photos. Make sure to adjust any positioning issues and capture high-quality images to prevent errors in authentication.
6. Immediate Feedback on Authentication:
   • The system will instantly match your captured images against SARS’s reference database.
   • A green confirmation screen will indicate successful verification, allowing you to move forward and complete eFiling registration

What to Do If Verification Fails

If your photo doesn’t match with SARS’s reference data, you may encounter a red notification indicating a failed verification. This outcome can occur for several reasons:

• Mismatched Images:If your images don’t closely match reference data, the system will prompt you to reattempt the photo capture process.
• No Matching Reference Data: If SARS has no matching reference data on file for you, a second red notification will appear. You will then need to book an appointment with a SARS official for manual verification.

In some cases, a verification case may be created for you within the eFiling system, requiring you to log in and submit additional information to complete the registration. This secondary step helps ensure the accuracy and integrity of the registration process.

Additional Points to Note for Special Situations

Depending on your tax registration history, SARS may require further action on your part to complete registration or maintain account accuracy:

1. Multiple Tax Numbers or Inactive Accounts:
   • If you have multiple income tax numbers, an inactive account, or are registered only for VAT/PAYE, you’ll need to visit a SARS branch to either consolidate your tax numbers or activate your income tax profile before completing eFiling registration.
2. Existing eFiling Accounts:
   • If you already have an eFiling account linked to your tax number, you can proceed by logging in with your existing profile. If you don’t remember your password, use the "recover password" option to regain access.
3. Tax Practitioners or Third-Party Registrations:
   • In cases where your tax number is currently linked to a tax practitioner’s eFiling profile, SARS provides an option to obtain shared access or to revoke the practitioner’s access. This option allows you to manage your eFiling account securely, giving you control over who has access to your account.

Key Reminders and Troubleshooting Tips

If you encounter any issues during the biometric authentication process, here are some helpful tips:

• Lighting and Background: Good lighting and a plain background can help the camera capture clear images, making it easier for the system to authenticate your profile.
• Retry If Needed: If the system doesn’t accept your initial images, you can retry the capture process. Take your time and follow the on-screen prompts closely.
• Device Compatibility: Make sure your device’s camera is functioning correctly and avoid any third-party apps that could interfere with the biometric authentication.

Where to Find More Information

For detailed guidance on using SARS’s biometric authentication, refer to the EFILING | SARS External Guide. This official guide provides step-by-step instructions to help you through the registration process and manage any technical issues.