Two-Factor Authentication and eFiling | Essential Security Updates

To protect your tax information and prevent fraud, the South African Revenue Service (SARS) has improved its Two-Factor Authentication (2FA) and updated password requirements for eFiling. These enhancements aim to provide a secure and user-friendly experience for taxpayers, whether you’re an individual taxpayer, a business owner, a trustee, or a shareholder in a nonprofit organization.

Enhanced Two-Factor Authentication (2FA)

2FA is a security measure that requires two forms of verification to access your eFiling profile:

• Required: Username and Password
• One-Time Pin (OTP): Sent to your preferred contact method

What’s Changed?

• Compulsory for all individual profiles.
• Necessary to keep your security contact details updated.

Stronger Password Requirements

SARS has introduced stricter password criteria to improve security. Any new or changed password must:

• Contain at least 8 characters.
• Include uppercase and lowercase letters, numbers, and special characters.
• Exclude personal information like your name or email.
• Avoid repetitive or sequential characters (e.g., "12345" or "aaaa").

Additionally, a password strength meter now shows how secure your chosen password is.

Mobile Tax Services: Accessible and Convenient

SARS offers several mobile channels to make accessing services easier, whether you have internet access or a basic mobile device. These include WhatsApp, USSD, and SMS options.

Key Features and How to Use Them

1. WhatsApp (Requires Internet)

• Necessary: Save the SARS WhatsApp number (0800 11 7277).
• Services:
• Personal Income Tax registration
• Two-Pot Retirement System calculator
• Tax Reference Number requests
• Statement of Account queries
• Return refund or audit status
• Notice of Assessment requests
• General tax advice

2. USSD (No Internet Required)

• Required: Dial *134*7277# on your mobile device.
• Services:
• Two-Pot Retirement System calculator
• Personal Income Tax registration
• Tax account balance inquiries
• Verification of tax return filing requirements

3. SMS (No Internet Required)

• Necessary: Send an SMS to 47277.
• Services:
• eBooking appointments
• Tax Reference Number (IT150) requests
• Tax account balance and Statement of Account queries

Why These Changes Matter

Enhanced security and accessibility reduce the risk of fraud and streamline interactions with SARS. By using these tools, you can manage your tax responsibilities more securely and efficiently.

Stay informed and stay secure!